Frequently Asked Questions
Everything you need to know about your Shop Joe Brands experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring your favorite fitting garment and comparing it to our charts to ensure the perfect fit.
Are your materials sustainably sourced?
At Shop Joe Brands, we prioritize ethical manufacturing and use organic cotton and recycled polyesters in over 60% of our seasonal collections.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You have a 60-minute window after placement to modify or cancel your order by contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.